Client Communication TipsGood communication reduces complaints, builds repeat business, and generates referrals. Here is what works.At Intake:Set clear expectations on turnaround time - always give a range, not a dateExplain the process so clients understand why taxidermy takes timeProvide a written receipt with the estimated completion windowDuring Production:Send milestone updates: when the hide ships to the tannery, when it returns, and when mounting beginsA quick text or email every 6-8 weeks keeps clients informed and patientIf timelines extend, notify the client proactively - never wait for them to askAt Completion:Send high-quality photos of the finished mount before pickupCollect the remaining balance before releaseAsk for a review or referral - this is the moment of peak satisfactionHandling Complaints:Listen first, acknowledge the concern, then propose a solutionOffer to make adjustments when reasonable - a small fix builds lasting loyaltyDocument all communication in case disputes arise laterUse Dashboard > Clients in MountChief to track contact history and preferences for each client.